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Our contact details

The type of personal information we collect

We currently collect and process the following information:

  • your name;
  • your contact details (including postal address, telephone number, e-mail address)
  • your date of birth
  • your gender;
  • your National Insurance number;
  • if you volunteer for us or apply for a job with us, information necessary for us to process these applications and assess your suitability (which may include things like employment status, previous experience depending on the context, as well as any unspent criminal convictions or pending court cases you may have);
  • if you apply for support, information necessary to process your application, such as your family, household and financial situation, nationality;
  • information about your activities on our website(s) and about the device you use to access these, for instance your IP address and geographical location;
  • information about events, activities and products which we consider to be of interest to you;
  • information relating to your health (for example if you are taking part in or attending an event for health and safety purposes);
  • information as to whether you are a taxpayer to enable us to claim Gift Aid; and
  • any other personal information you provide to us.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You signed up for one of our events
  • You made a donation
  • You applied for support
  • You registered as a volunteer
  • Or otherwise communicated with us.

We also receive personal information indirectly, from the following sources in the following scenarios:

  • When one of our partner organisations applies for support on your behalf
  • When you make a donation through a third-party provider.

We use the information that you have given us in order to:

  • provide you with the services, products or information you asked for;
  • administer your donation or support your fundraising, including processing Gift Aid;
  • keep a record of your relationship with us;
  • respond to or fulfil any requests, complaints or queries you make to us;
  • understand how we can improve our services, products or information by conducting analysis and market research;
  • manage our events;
  • further our charitable objectives;
  • send you correspondence and communicate with you;
  • process applications for funding and for administration of our role in the projects we fund;
  • administer our websites and to troubleshoot, perform data analysis, research, generate statistics and surveys related to our technical systems;
  • testing our technical systems to make sure they are working as expected;
  • contact you if enter your details onto one of our online forms, and you don’t ‘send’ or ‘submit’ the form, to see if we can help with any problems you may be experiencing with the form or our websites;
  • display content to you in a way appropriate to the device you are using (for example if you are viewing content on a mobile device or a computer);
  • generate reports on our work, services and events;
  • safeguard our staff and volunteers;
  • conduct due diligence;
  • monitor website use to identify visitor location, guard against disruptive use, monitor website traffic and/or personalise information which is presented to you;
  • process your application for a job or volunteering position;
  • conduct training and quality control;
  • audit and administer our accounts;
  • meet our legal obligations, for instance to perform contracts between you and us, or our obligations to regulators, government and/or law enforcement bodies;
  • carry out fraud prevention and money laundering checks;
  • undertake credit risk reduction activities;
  • and/or
  • establish, defend or enforce legal claims.

We may share this information with:

  • our partner organisations
  • business partners, suppliers and sub-contractors who may process information on our behalf
  • IT service providers

Reasons for processing

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

Your consent

Consent means offering individuals real choice and control. Genuine consent should put individuals in charge, build trust and engagement, and enhance your reputation.

You are able to remove your consent at any time. You can do this by contacting us.

We have a contractual obligation.

When we need to process someone’s personal data:

  • to deliver a contractual service to them; or
  • because they have asked you to do something before entering into a contract (eg provide a quote).

We have a vital interest

When we need to process the personal data to provide adequate support to our users.

We have a legitimate interest

When we use people’s data in ways they would reasonably expect and which have a minimal privacy impact, or where there is a compelling justification for the processing.